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Terms and conditions

Our terms and conditions were last updated on March 1st, 2020

 

Payment

Saphe A/S receives payment via VISA or MasterCard. Payment will only be charged to your account when the item is shipped. All amounts are in DKK and are incl. VAT if not stated otherwise. Saphe uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol, which protects your information.

 

Shipping

Saphe A/S usually sends out all orders received before 15.00 using Postnord.

Saphe A/S offers free delivery for purchases over DKK 749 (Denmark only)

  • Package box: Free
  • Package /w distribution: 29 DKK
  • Business: 29 DKK

Packages are usually delivered the upcoming business day.

We also supply to non-bridge connected islands. The same terms of delivery apply.

 

Warranty

Consumers are given 2 years of right to a complaint in accordance with the Purchasing Act’s deficiency rules. Our right of complaint applies to defects in material and / or fabrication. The complaint does not apply to errors or damage caused by incorrect operation of the product / service. If your complaint is justified, it means that you can either get the item repaired, exchanged, money back or a discount in price, depending on the specific situation. You must return within “reasonable time” after you discover the error. If you contact us within two months after the error is detected, the complaint will always be timely.

Saphe A / S will cover return costs to a reasonable extent. The item must always be shipped back in proper packaging and remember to get a receipt for shipping so that we can reimburse your shipping costs. For returns and complaints, please contact: Saphe A / S, Gasværksvej 46, 2nd floor, 9000 Aalborg. No parcels sent on demand are received.

If you want to return the product due to technical challenges, we recommend contacting customer service before returning the product, as they can usually help you find a solution.

If the item is returned, please attach a description of the problem. Please describe in detail what you did when the error occurred.

 

Refund

If there is a refund, please send us your bank details so that we can transfer the agreed amount.

 

Withdrawel

Consumers are given 60 days full return on goods purchased in our webshop. The period is counted from the day you receive the order. You must bear the return costs yourself, and you are liable if any damage occurs during transport. Cancellation must be notified to us within 60 days of purchase and from the cancellation you must return within 30 days of returning the shipment. The notification must be given per. email at info@saphe.dk or by using the standard cancellation form, which you will find at the bottom of the terms and conditions. In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal, and to describe the condition of the goods when you return it. You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

 

Partial withdrawel

If you purchased several items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not receive shipping costs if you cancel part of your purchase.

 

The state of the product when returning

You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, properties and manner of operation of the product. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not put it into actual use. If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item. We recommend that you return the item in its original packaging. If the original packaging is missing, it may result in an impairment of the product.

 

Refund of purchase

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for. We will refund all payments received from you, including delivery costs (except for additional delivery costs in cases where you have chosen a different form of delivery other than the cheapest form of standard delivery we offer), within 14 days of the day we received it your message that you want to cancel the agreement. We will refund the money with the same payment method you used for the purchase, unless we have agreed otherwise. We can withhold payment until we receive the item unless you send us documentation to have it returned.

 

Shipping address

Saphe
Gasværksvej 46 2. floor
9000 Aalborg
Denmark

You may also cancel the purchase by notifying us and delivering it in person at the above address to prior arrangement. We do not receive parcels without distribution or parcels sent by mail COD (Collect on Delivery).

 

Privacy policy

We need the following information when you shop with us: Name, address, tel. and email address. The business understands and respects the importance of privacy on the Internet. The business will not disclose information about customers / users to third parties unless necessary to implement a transaction. The business will not sell your name, address, email address, credit card or personal data to any third party without your prior permission. We register and disclose your personal information in order to deliver the goods to you. The personal data is registered with Saphe A/S and stored for five years, after which the information is deleted.

The data manager at saphe.dk is Freddy Sørensen, CEO. As registered with Saphe A/S, you always have the right to send us your objections to the registration. You also have the right to insight into what information is recorded about you. You have these rights under the Personal Data Act. Inquiry in this regard is sent to: info@saphe.dk

 

Complain

If you want to complain about your purchase, you must contact Saphe A/S by e-mail; info@saphe.dk or on tel;+45  42 90 33 11. If we are unable to find a solution, you can submit a complaint to the Competition and Consumer Agency’s Center for Complaints, The House of Commons, Toldboden 2, 8800 Viborg, via www.forbrug.dk. You can also use the European Commission’s online complaint portal, which will, however, mainly be relevant if you are a consumer domiciled outside Denmark. You can find the complaint portal here:http://ec.europa.eu/consumers/odr/

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