Returns

Have you received a product that does not meet your expectations, or do you need to make a complaint about an item? When you log in, you will be guided step by step, making it easy to select what you wish to return. Follow the instructions carefully to ensure a quick processing of your return. You can find your order number in your order confirmation.

Follow the guide to the return portal

Log in to our return portal with your order number and your email.

1. Fill out the online form and purchase a return label

Enter your order number and email address, select the products you want to return, and specify the reason for the return. You can find your order number in your order confirmation.

Create a return here

2. Pack the products and attach the return label to the package

Ensure the products are well protected by packing them carefully. Attach the return label to the package, making sure only one label is visible.

Drop off your return shipment

Drop off the package at a shipping location and wait for us to process your return. Please note that it can take up to 14 working days from the time we receive the package until it is processed.