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Support update

Most relevant topics for Saphe support right now. Read them before contacting us. Updated: 11-11-2020 15.46

Saphe Drive displays an icon with a hand holding a phone. This means that there is a firmware update for your Saphe Drive, and you need to open the app on your phone to update your Saphe Drive. Icon of a hand with a phone appears on the screen

The app must be opened on iPhone. After the latest update (2.9.0 (10)) for iPhone, you have to open the app manually, if you have closed it, by “swiping up” on it. We are working to find an explanation and a solution.

Samsung users may experience problems. The app does not work when  the screen is off. After updating Samsung, the app now needs permission to use location and Bluetooth in the background: Saphe doesn’t work when screen is off on a Samsung phone – Allow the app to use location and Bluetooth in the background. Ensure also that power saving mode is turned off.

No alarms via the car’s infotainment system or your phone? Your Saphe will still give alarms. If the phone is connected to the car’s system, alarms are played here instead of on the phone, however, this can currently only be done if the car’s system plays music or a call from the mobile phone and not when the radio is heard on the system. We are working on a solution.

Having trouble connecting to your Saphe? This article might help: I can’t connect to my Saphe.

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